Refund & Cancellation Policy

Current Beta: Access to VEROQEN™ tools during Controlled Beta is by invite and access code only — there is no payment or subscription involved, so no refund is applicable at this stage.

When paid access launches: Since a generated report is a digital deliverable (not a physical good), once a report has been successfully generated it is generally considered delivered. A refund will be considered only if the tool produced a materially incorrect result due to an error on our side (e.g. a broken calculation, not a difference of engineering judgement or a change in your own input assumptions).

How to request one: Email hello@hongyijig.in with your Report ID (shown on every generated report) and a description of the issue — we'll review and respond within a reasonable time.